Website Terms and Conditions

1. Reservations and Confirmation:

  • Booking Process: Book using our “E-Ticket Voucher/Smart Phone “Show and Go” system.
  • Payment: Credit cards are charged at reservation time; email confirmation is sent post-tour/travel request completion.
  • Confirmation: Receive an email with an E-Ticket Voucher link upon Lucky Tuk Tuk confirmation. Unconfirmed orders are not guaranteed.
  • Presentation: Show the E-Ticket (printed or on smartphone) at check-in.
  • Charges & Availability: Tour cost is charged at booking. Prices/availability are not guaranteed until full payment and confirmation voucher are issued.
  • Voucher Details: Check email for important information (start location, attire, etc.).
  • Timeframe: Email Confirmation and Travel Voucher within 1-12 hours, subject to availability.
  • ID Requirement: A photo ID may be required, and must match the last name on the Voucher.

2. Rates and Booking Procedure:

  • Pricing: Per person or Per vehicle, in US Dollars. Subject to change without notice.
  • Confirmation: Not guaranteed until full payment is received and confirmation email sent.

3. Declined Credit Cards:

  • Notification: If the credit card is declined, notification via email. The Pending reservation will be canceled, rebooking is subject to availability.

4. Tour Cancellation and No-Show Policy:

  • Cancellation: Full payment required. Refunds are available if canceled 1-24 hours before (96 hours for Alcatraz Combo). No refunds within 24 hours or for no-shows.
  • Special Cancelation / Changes: there are different cancel/change policies for Alcatraz Combos, Private Events, Multi-Vehicle Charters, and other special events. Speak with the Charter and event staff for specifics. 

5. Tour Operation in Fog or Rain:

  • Weather Conditions: Tours operate in fog, light rain, or shine. Dress warmly.
  • Cancellation: Rare cancellations due to severe rain, alternate dates offered if available.

6. Confirmation Accuracy:

  • Responsibility: Ensure correct date and location. No refunds for no-shows.
  • Check-In: 5 minutes before tour start time.

7. Changes to Reservation:

  • Alteration: No charge for changes made 24 hours before the tour.
  • Contact: Call 415-851-9190 for changes. Gift certificates are non-refundable.
  • Special Cancelation / Changes: there are different cancel/change policies for Alcatraz Combos, Private Events, Multi-Vehicle Charters, and other special events. Speak with the Charter and event staff for specifics. 

8. Tour Language:

  • Language: Tours are conducted in English.

9. Exclusions:

  • Not Included: Meals, gratuities, attraction admissions, and souvenirs unless stated.

10. Tour Rerouting:

  • Alterations: Possible route changes due to events or construction without notice.

11. Confirming Orders and Other Changes:

  • Confirmation: Call 415-851-9190, 24 hours before departure.
  • Changes: Directly with Lucky Tuk Tuk.

COPYRIGHT AND TERMS AND CONDITIONS

LUCKY TUK TUK, LUCKY-TUK-TUK.COM AND AFFILIATED WEBSITES. (SFETC INC.)

Web Site terms, conditions, and notices of conditions of use

This Website is offered to you, the user, conditioned on your acceptance without modification of the terms, conditions and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions and notices.

Copyright and trademark notices

All contents of this Web site are: Copyright 2024 by Lucky Tuk Tuk / San Francisco Electric Tour Company Inc.(SFETC Inc). All rights reserved. Lucky Tuk Tuk, the Lucky Tuk Tuk Logo and branding are trademarks or registered trademarks of the San Francisco Electric Tour Company Inc. Other graphics used or product and company names mentioned in the Web site may be the property of others and may be the copyrighted material or trademarks of their respective owners.

Personal and non-commercial use limitation

This Web site is for your personal and non-commercial use. You may copy, distribute, transmit, display, reproduce or publish the information or create derivative works from the information for non-commercial purposes only to promote San Francisco and The Bay Area as a travel destination in media not for resale. All such uses must clearly and prominently identify Lucky Tuk Tuk / SFETC.Inc.as the source of the information. Any other uses, including adaptation for use as primary material on all other Web sites and electronic retrieval systems, require the explicit written permission of SFETC Inc. and other owners of copyrighted or trademarked contents of this site.

No unlawful or prohibited use

As a condition of your use of this Web site, you warrant to SFETC Inc. that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions and notices.

Links to third party sites

This web site may contain advertising banners and hyperlinks to web sites operated by parties other than SFETC Inc. Such hyperlinks and the advertising banners are provided for your reference only. SFETC Inc. does not control such websites, and is not responsible for their contents. SFETC Inc’s inclusion of hyperlinks to such websites does not imply any endorsement of the material on such web sites or advertised on the banners.

 

Privacy Policy SFETC Inc.

Last Updated: January 2024

Introduction SFETC Inc. and its affiliates respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website and our practices for collecting, using, maintaining, protecting, and disclosing that information.

1. Information Collection and Use

We collect several types of information from and about users of our website, including:

  • Personal Information: Information you provide by filling in forms on our website, such as your name, address, email address, and telephone number.
  • Usage Information: Details of your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the website.
  • Device Information: Information about your computer and internet connection, including your IP address, operating system, and browser type.

We use this information to:

  • Present our website and its contents to you.
  • Provide you with information, products, or services that you request from us.
  • Fulfill any other purpose for which you provide it.

2. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website. This can include:

  • Browser type and version.
  • Time zone setting and location.
  • Types and versions of browser plug-ins.
  • Operating system and platform.
  • Information about your visit, including the full URL clickstream to, through, and from our site.

3. Third-Party Use of Cookies

Some content or applications on the website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website.

4. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

5. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a update date /notice on the website privacy page.

6. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

7. Liability Disclaimer

While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. In no event will we be liable for any loss or damage arising from the unauthorized use of your personal information.

8. Consent and Opt-Out Options

Users may opt-out of receiving promotional communications by following the unsubscribe instructions provided in the communications or by contacting us directly.

 

9. Liability disclaimer

SFETC, Inc. has solicited information from numerous other sources in compiling the contents of this Web site. Although every effort has been made to insure accuracy, some of the information, products, and services published on this Web site may include inaccuracies and typographical errors. Changes are periodically made and added to the content of the site. SFETC, Inc. and/or its suppliers may make improvements and/or changes to the site at any time and encourage users to bring corrections to their attention. SFETC, Inc. and/or its suppliers make no representations about the suitability of the information and services contained on this website for any purpose.

In no event shall SFETC, Inc. and/or its suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this Website; or for any information, products and services obtained through this Web site.

10. General

Any rights not expressly granted herein are reserved. 

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