FAQ

Frequently Asked Questions

General Information Questions

What is a Tuk Tuk?

What is a Tuk Tuk?

You may know them from the streets of Bangkok or Bangalore—they are the open-air, three-wheeled conveyances attached to a motorcycle chassis that usually hold about three people, depending on the country. San Francisco’s Tuk Tuk is a modern-day version of the rickshaw and holds up to six people. And it’s completely powered by electricity, which means zero emissions for the environment! They handle hills like a champ and navigate easily to spots where buses aren’t allowed. You’ll love getting up close and personal with beautiful San Francisco from a Tuk Tuk!

How many people can fit in an Tuk Tuk?

A Tuk Tuk seats 5 people comfortably but is built to seat 6 people total.

Tuk Tuks are very small vehicles – for everyone’s comfort, we suggest 5 adult riders per Tuk Tuk. 6 guests are ok with a group that includes children ages 3+ and adults.

Please no children/infants under age 3 on any tour.

No children seated in laps.

Is there an opportunity to get out of the vehicle along the tour? Do we Stop for Pictures?

Yes, our Ultimate City Tours and Evening Tours have multiple opportunities to get out, take lots of pictures, or walk around some of the attractions and sites.

These are all private group tours. Your tour Guide /Driver is there to make the experience memorable and fun. 

 

Why should I travel with Lucky Tuk Tuk vs a Hop on Hop off Tour Bus?

Well, obviously, our little Tuk Tuks are way cuter than those behemoths! But if that’s not a compelling enough reason, consider this: Hop On Hop Off buses are not allowed in most of the city. That means you will see only major tourist sites rather than the hidden gems that only a Tuk Tuk can get to. Did we mention Tuk Tuks are powered by electricity? Way more eco-friendly than buses!

Are children allowed in a Lucky Tuk Tuk? Is this tour good for children?

Here at Lucky Tuk Tuk, we strive to be a family-friendly operation! Our guides are trained to ensure everyone is safe as well as having a great time!

Children ages 3+ are OK on any of our private tours. We suggest ages 5+

Please no Children or Infants under age 3 on any tour.

No children seated in laps – everyone must have their own seatbelt.

Should I tip my guide at the end of the tour?

Our guides are paid for the tour but if you receive great service, we encourage you to show your gratitude to the guide with a tip. Also, please be sure to mention your guide’s name in any reviews too.

What is the cancellation policy?

Ultimate City Tours and Sunset/Night Tours can be canceled up to 24 hours in advance for a full refund.

No-shows and late arrivals are not refunded or rescheduled.

Important: All Alcatraz Combo Sales Are Final. Alcatraz combo package tickets must be booked 96 hours before departure. NOTE: Alcatraz sells out 2 weeks in advance during busy summer and holiday periods.

National Park Pass does not apply to Alcatraz Tickets. All Alcatraz orders are limited to 8 tickets. Alcatraz is a National Park. Exchanges, refunds, discounts or cancellations are not offered.

What happens if it rains or Karl the Fog makes an appearance during the tour?

All of our vehicles have heated seats and blankets aboard! We have ponchos for light rain or drizzle. Our top priority is passenger safety, so in the event of a huge rain storm, we will cancel the tour and provide you with a full refund or reschedule.

What is the food and drink policy?

No food or alcohol is permitted to be consumed on board the Tuk Tuk other than during our Ice Cream and Donut Tasting Tours.

Non-alcoholic drinks in plastic bottles (no glass please) are permitted.

What should I bring / wear?

Dress accordingly in layers as the weather in San Francisco is generally chilly and windy. Please leave bulky backpacks at home. All personal items must be stored in your lap.

Do you offer gift certificates?

Yes we do and are happy for the Lucky recipients! On any of our tour pages, you can click the gift certificate button to purchase our Lucky Tuk Tuk experiences as gifts.

Are the vehicles equipped to handle storage of strollers, wheelchairs, luggage or walkers?

Unfortunately not on board. We do have limited storage at the start location in Umbrella Alley.

Also, please keep in mind our vehicles have a step to get in and out of them.

Does the tour require any strenuous activity?

No, however, the vehicles do have a high step, so tour participants must be able to step in and out of the vehicles.

Our tour guides have foldaway steps to aid guests who might need a leg up.

Where do the Tours Start and End ? Do You Offer Hotel Pick Up?

Our Day and Evening private tours have a centrally located start location in Fisherman’s Wharf at 757 Beach Street near Hyde St. Located at Umbrella Alley.

We do not offer Hotel pick up.

Can I be picked up or dropped off at my hotel or other location?

We do not offer Hotel Pick up.

Our Day and Evening tours start at a centrally located location in Fisherman’s Wharf at 757 Beach Street near Hyde St. Umbrella Alley.

Charters & Private EventsIs it possible to hire one or more of the Tuk Tuks for a private event or promotion?

 

Yes, Lucky Tuk Tuks are available for private events, promotions, sampling, and more.

Please have a look at our events and promotions page to find out more, or contact us at letsgo@lucky-tuk-tuk.com to discuss your requirements.

Whether you are organizing a social or corporate event, let us help you make it a success. For corporate events and promotions, please provide us with a least 2 weeks notice. For customized vehicle wrapping, we need no less than 8 weeks notice.

Alcatraz Combo Tickets Alcatraz information and ticket policies

 

NOTE: Alcatraz tickets sell out 2 weeks or more in advance during busy summer and holiday periods in SF.

Begin your trip to Alcatraz at Pier 33, where you will board the ferry at the Alcatraz Landing Pier for a ten minute cruise across the San Francisco Bay to Alcatraz Island.
This former federal penitentiary was home to the likes of Al Capone, George “Machine Gun” Kelley, and Robert “The Birdman” Stroud. In addition to housing the famous prison, Alcatraz features some of the most spectacular views of San Francisco and the Golden Gate Bridge.

The National Park presents a captioned orientation video with historical footage, self-guided walks, exhibits and Ranger-interpretive talks on topics such as “Famous Escapes.” Also featured is the Award-winning audio tour in the prison Cell House featuring actual interviews of former guards and inmates. The audio tour is available in six languages: English, French, German, Italian, Japanese and Spanish.

After the tour, there is time to visit the Alcatraz Museum, the bookshop and explore the island.

Ferries depart every half hour back to San Francisco.

Alcatraz Tour Length: Average time spent on Alcatraz is 1.5 to 3 hours.

How to Pick Up Your Alcatraz Ticket
Your Alcatraz boarding tickets will be held at pre-paid will call at the Alcatraz Cruises dock at PIER 33. You will need a picture ID. Be sure to show up 30 to 45 minutes before your Alcatraz cruise! Tickets may not be picked up prior to the tour date.

Alcatraz Combo Cancellation Policy:
Important: All Alcatraz Combo Sales Are Final. Alcatraz combo package tickets must be booked 96 hours prior to departure.

National Park Pass does not apply to Alcatraz Tickets. All orders are limited to 8 tickets. Alcatraz is a National Park. Exchanges, refunds, discounts or cancellations are not offered.

Alcatraz Cruises a concessionaire of the National Park Service and provides the Alcatraz ferry and Cellhouse audio tour portion of these combo tickets.

Alcatraz rates subject to change without notice.

Accessibility: Upon landing on Alcatraz Island, you must walk up a steep hill on uneven pavement. SEAT (Sustainable Easy Access Transport) is available for wheelchair users and visitors unable to walk to quarter mile, 12% upgrade. No animals (except certified service animals) are allowed on Alcatraz Island.

Frequently Asked Questions - Donut & Ice Cream Tours

Do we get to pick the Donut or Ice Cream Stops?

That’s our job! We’ve had lots of fun testing out all of the city’s awesome Donut and Ice Cream spots, and finding those quirky characters. Trust us, that’s why you came here.

Will I be satisfied with the number of donuts?

Absolutely! Our tastings at each stop offer a diverse range of flavors and styles. Instead of full-sized donuts, our tasting sizes ensure a broader tasting experience. We prioritize diverse and unique flavors, so if you’re only after a classic frosted donut, this might not be the tour for you. Dive in and discover something new!

Do we get an itinerary/tasting list in advance?

The tasting choices and stops are revealed as part of the experience itself as it unfolds. You can explore our example flavors and the caliber of Donut and Ice Cream Shops to get a feel for what we offer.

Do you accommodate dietary restrictions?

While our tour is tailored for a diverse tasting experience, around 80-90% of our pre-selected items are not vegetarian or gluten-free. Be aware that some choices may contain nuts, pork, and non-dairy ingredients. Due to our commitment to timely service and avoiding long queues, our Donuts, and Ice Cream are pre-ordered, making individual adjustments for dietary needs challenging. If you’re strictly vegetarian or gluten-free, this tour might not suit your preferences as those options are quite limited.

When should we book either of the Tasting Tours? Do you take last-minute bookings?

For our tours, we suggest a minimum 1-week lead time. Bookings made with less than one week’s notice will occasionally limit the available shops and tasting selections  Book early!

Terms and Conditions: Any additional Terms and Conditions?

Dietary Restrictions: Please be aware that all food tours operated by SFETC Inc. may not accommodate allergies or dietary restrictions. There is no guarantee that the foods/beverages provided during the tour will be free of allergens or meet specific dietary needs. Participants assume all risks related to food/beverage consumption during the tour.

Inherent Risks and Dangers: Participants understand and acknowledge that all food tours operated by SFETC Inc. involve inherent risks and dangers, including food allergies, foodborne illnesses, slips, falls, and related injuries. Participants voluntarily choose to participate in the tour and assume all known and unknown risks associated with their participation.

Photo and Video Release: By participating, you grant SFETC Inc. and its representatives the right to photograph or record you during the tour. You authorize SFETC Inc. to use such photos or videos for any lawful purpose, including promotional materials and social media.

Governing Law and Jurisdiction: All participants on this tour shall be governed by and construed in accordance with the laws of San Francisco, California, USA. Participants agree to submit to the jurisdiction of San Francisco, California for any disputes arising from their participation in this tour.

Liability Agreement: Please review our full terms and conditions, which are an integral part of any reservation /participation.

SFETC Inc. is not liable for delays due to accidents, breakdowns, road conditions, or unforeseen circumstances.

Tour routes, destinations, menu selections, and attractions may change without notice, and we are not responsible for lost or damaged property left onboard.

Want To Explore San Francisco?

These Lucky Tuk Tuk Tours are the best way to See and Explore San Francisco
City Tour
Lucky Tuk Tuk Sightseeing Tours at the Golden Gate Bridge in San Francisco

Lucky Tuk Tuk City Tour

From$380
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Explore beautiful San Francisco in your own private, electric Tuk Tuk! Perfect for families and groups. A personal guide for your party commandeers this modern-day rickshaw at a pace that’s right for you!
Evening Tour
Night View of Bay Bridge and Coit Tower from San Francisco

Night Private Charter San Francisco Lights Tour

From$380
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Explore San Francisco at night in a cozy, electric Tuk Tuk! Get up close to the glittering lights and go where buses don’t dare in this modern-day rickshaw. Live commentary included!
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